Customer Insights Researcher

A company is looking for a Senior Customer Insights Researcher.

Key Responsibilities

Establish and manage a centralized customer insights program capturing feedback across various customer touchpoints

Transform qualitative feedback into actionable insights by identifying patterns and translating user pain points into opportunities

Build and maintain feedback infrastructure, including tagging taxonomies and insight repositories for cross-functional stakeholders

Required Qualifications

4+ years of experience in customer insights, UX research, or CX roles in B2B SaaS or fintech

Experience building or transforming feedback systems into strategic assets

Expertise in analyzing large amounts of qualitative data to identify significant patterns

Strong organizational skills with the ability to design scalable processes

Proactive and self-directed, with a focus on driving actionable insights