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VIP Server (Dallas)

VIP Server (Dallas)

Harwood Hospitality GroupDallas, TX, US
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VIP Server

Job Category : Hospitality

Requisition Number : VIPSE003923

Posted : April 17, 2025

Part-Time

Location : Dallas, TX 75201, USA

Job Details

Description

Responsibilities :

  • Engage guests with a pleasant greeting and take drink orders in accordance with HH bar service standards.
  • Responsible for providing quality guest service while preparing and serving tableside beverages.
  • Responsible for presentation set up and delivery to each table.
  • Ability to pour drinks and mix well balanced cocktails and shots at tableside.
  • Responsible for handling cash and credit card transactions at the Point-of-Sale System.
  • Provides each customer with an itemized bill and secure payment prior to any product delivery.
  • Initiates and engages in conversation with all guests in a professional and friendly manner.
  • Efficient in promoting and upselling products.
  • Acts as an ambassador of the venue, markets the venue and all products offered to the targeted customer base.
  • Collects customer information for the venue database, while constantly striving to increase the size of their personal clientele.
  • Ability to build customer relationships for reoccurring clientele.
  • Reports directly to the Nightlife Manager.
  • Communicate with management and the service team to rectify any customer needs, comments or incidents.
  • Exhibits and executes knowledge of the venues sequence of service and selling technique.
  • Ensures that assigned area, side station, tables and POS stations are clean and well stocked.
  • Ensures that all open and closing duties are completed and checked out by management.
  • Adheres to all established policies, procedures and uniform guidelines.
  • Familiar with the Nightlife menu to provide recommendations to all VIP customers.
  • Must be able to lift and carry 20lbs in a busy, crowded and dimly lit environment.
  • Ability to notice intoxicated guests and notify management.
  • Must be able to stand or walk a minimum of 8-hour shifts.

Qualifications :

  • Must be 21 years of age and older.
  • Must obtain a valid TABC Certification and Food Handlers.
  • A minimum of two years of experience in a high volume, service focused job.
  • Previous Cocktail Server experience in a high-volume job environment preferred.
  • Must be able to work weekends, nights and Holidays.
  • Must be self-motivated, constantly striving to improve skills and knowledge with a willingness to learn.
  • Must be fluent in the English language, both written and verbal, bilingual skills is a plus.
  • Must have strong knowledge of spirits, wines, and champagne / prosecco.
  • Work effectively with team members.
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