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Patient Services Representative
Patient Services RepresentativeADVENT • Strongsville, OH, US
Patient Services Representative

Patient Services Representative

ADVENT • Strongsville, OH, US
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Job Description

Job Description

Description :

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring : Patient Services Representative

Location : Strongsville, OH (with occasional support at nearby clinics)

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative , you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do :

  • Greet patients warmly and check them in using our Electronic Health Record (EHR) system
  • Coordinate and order sleep study devices and upload reports into the system
  • Review upcoming schedules to confirm insurance and patient documentation are complete
  • Schedule appointments and manage patient flow for a smooth clinic experience
  • Answer incoming calls and provide overflow support to the call center as needed
  • Open and close the clinic following established protocols
  • Ensure proper documentation, process payments, and support daily clinic operations
  • Order medical supplies and pharmaceuticals as needed
  • Room patients
  • Safety and sanitation of clinic

What You Bring :

  • Previous experience in a medical or healthcare setting preferred
  • Strong time management skills and the ability to multitask effectively
  • Experience working with performance-based goals or metrics
  • A customer-first mindset and excellent communication skills
  • Tech-savvy with experience in Microsoft Office and Electronic Health Records
  • High attention to detail and accuracy
  • A problem-solver who thrives in a fast-paced environment
  • A positive, team-oriented attitude and strong work ethic
  • Valid driver license

    • Why Choose ADVENT :

  • 16+ days PTO (prorated first year) + paid holidays
  • Health, dental, and vision coverage with employer-paid HRA
  • 401k match & life insurance
  • Regular business hours—no nights or weekends
  • A culture that values solutions and encourages growth
  • This is a 32-40 hour full time flex position

    • Explore more at ADVENT Careers

    Requirements :

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    Patient Service Representative • Strongsville, OH, US