Senior Product Manager, Consumer (US)

Senior Product Manager, Consumer (US) – Gladly

About Gladly

Uniquely powered by Customer AI, Gladly is the CX platform that puts the customer at the center of every conversation. Learn more at www.gladly.ai.

The Opportunity

We’re looking for a Sr. Product Manager to join our Consumer product team, which is responsible for the experience that consumers have when interacting with brands using Gladly. This experience covers the range of ways to communicate with customer support agents (we call them heroes), finding answers to frequently asked questions, and more. The team works at the cutting edge of crafting AI-powered consumer experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas to create a long-term vision and build toward that.

We draw inspiration from consumer apps and messaging experiences. With all communication channels in one platform, we are pioneering how to balance the ease and scale of automation with the empathy and intuition of heroes. This is a great opportunity to work on an experience that millions of people use to get help from brands they love. We’d ideally find a teammate who can grasp technical and design concepts to bring out the best in their teammates, take complex problems and guide toward simple and intuitive solutions, sift out signal from noise, and collaborate with customers, stakeholders, and other teams to drive impact.

What You’ll Do On The Team

• Create a vision and strategy for your product area that furthers the company goals and vision
• Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
• Validate, plan, and deliver on both impactful enhancements and new products
• Collaborate across Product teams to build a cohesive product and hone your PM craft
• Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message

A Few Projects You Could Be Working On

What You’ll Bring To The Team

Why Join Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. You’ll enjoy a competitive compensation package, generous benefits, and a fully remote work environment with opportunities for in-person team gatherings.

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Note : This description contains the core responsibilities and qualifications for the role. It is intended to be a focused representation of the position when the posting is active.

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