Senior Moving Help Specialist

Senior Moving Help Specialist

Job Description : This position is in-office at our Mid-Town Phoenix campus and is not eligible for remote work.

We are seeking a reliable and detail-oriented Senior Agent to join our team. In this role, you will provide vital assistance to customer service agents by handling internal inquiries, coaching when necessary, managing escalated cases, and supporting overflow from calls and chats. If you excel in multitasking, problem solving, and supporting teams in a fast-paced environment, we want to hear from you.

Shift Schedule :

Days Vary : Monday through Sunday

Hours Vary : 6 : 00 a.m. - 6 : 00 p.m.

Holidays

Compensation : $18.00 / Hr

Key Responsibilities :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond to and manage emails from our new and returning customers.
• Provide assistance and respond to questions from our U-Haul Field team, either by phone or email, with accuracy and professionalism.
• Coach agents as needed, providing guidance and support to ensure service quality and consistency.
• Handle escalated calls and questions from assigned agents, providing resolution and clear communication.
• Assist with overflow support for the Customer Support phone line and live chat.
• Process and manage rebooking requests efficiently and accurately.
• Collaborate with leadership to identify and escalate recurring issues or process improvements.

Senior Specialist Requirements :

Here are just some of the programs U-Haul has available :

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.