Bio-Automation Engineer(pre-sales)

Velsson Technology,Inc. , nestled in Georgetown, Massachusetts, is a trailblazing developer of laboratory.

Our mission is to enhance the efficiency and intelligence of U.S. laboratories through an extensive array of robotic products and applications.

Our collaborative approach involves partnering with various industries to address the challenges of scalability, flexibility, consistency, quality, and cost-effectiveness.

Our commitment is to the innovation and delivery of both high-performance standard products and uniquely tailored solutions.

We are reshaping industries ranging from pharmaceutical discovery and GMP production—including areas like small molecule, antibody, ADC, CGT, and nucleic acid—to chemical and material development, production, and advanced energy sectors, among others.

JD-Bio-Automation Engineer The Bio-Automation Engineer is expected to possess a comprehensive understanding of the products and applications, showcasing the ability to effectively demonstrate their functionalities.

Responsibilities encompass identifying and addressing the specific requirements of customers in Antibody Drug Discovery, Small Molecule Drug Development, Nucleic Acid Drug Development, Cell Therapy, Gene Therapy, GMP production, ADC, CGT etc. deriving insights from their applications and processes, and subsequently recommending and demonstrating relevant products , providing pre-sales technical support and demo execution.

The following duties apply :

• Follow up on leads provided by the marketing team or direct manager.
• Introduce and recommend key features of relevant products or tailored solutions to potential customers and identify new business opportunities.
• Work closely with cross-functional teams, including marketing and sales, to ensure effective communication with customers.
• Conduct thorough analyses to identify and understand the technical requirements of customers.
• Recommend, and demonstrate relevant products.
• Collaborate with engineering, design, and other relevant teams to define product requirements and specifications.
• Engage with customers to gather feedback on products, understand their evolving needs, and incorporate insights into the product development process.
• Drive the development and release of new features, enhancements, and updates.
• Provide training and support to internal teams, sales representatives, and customers on the technical aspects of the products.
• Working with Engineering team to create and maintain detailed product documentation, including specifications, user guides, and technical documentation.
• Collaborate with customer support teams to address and resolve product-related issues, gathering feedback for continuous improvement.
• Continually learn about manufacturer trends, products, services and their benefits to the customer, demonstrate and share the knowledge as required.
• To be the products and application expert in the Team.

Required skills and qualifications :