AVP, Claim Operations Alignment

AVP, Claim Operations Alignment

Sompo has a unique opportunity for an AVP, Claim Operations Alignment in our North America Claim Operations team.

The AVP, Claim Operations Alignment will lead a transformational effort to consolidate work processes from front to back-office teams, fostering collaboration, streamlining workflows, and enhancing overall operational effectiveness. The ideal candidate will use their strategic acumen and deep understanding of commercial insurance claims operations to play a critical role in optimizing the operations, improving the customer experience, and maximizing organizational efficiency.

Location : This position will be based out of our Purchase, NY office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity :

What you'll be doing :

• Develop and execute a comprehensive strategy for identifying and consolidating work processes across front and back-office teams.
• Working closely with department heads and subject matter experts, conduct thorough assessments of existing front and back-office workflows to identify opportunities for consolidation, streamlining, and standardization.
• Foster strong collaboration and regular communication between front and back-office teams to ensure seamless transition and alignment of work processes.
• Lead change management efforts to ensure smooth transitions, manage resistance, and communicate effectively with all stakeholders.
• Define and monitor key performance indicators (KPIs) and metrics to assess the success of work consolidation efforts in terms of efficiency, quality, and customer satisfaction.
• Ensure compliance with regulatory requirements and internal policies throughout the consolidation process.

What you'll bring :

Salary Range : $115,000 $185,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs :

Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. To learn more about life at Sompo, visit our website.

Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.