DESKTOP SUPPORT ENGINEER

Job Title : DESKTOP SUPPORT ENGINEER

ID : 62835-1

Location : Indianapolis, IN

Duration : 12 Months

Start : ASAP

Note : 100% Onsite

Standard Business Hours

Travel required to our Libertyville site for the first 4 weeks for training

Job Summary :

The primary focus of the Desktop Support Engineer I will be supporting end-users in a fast-paced, growing biotechnology company. The key deliverables for this role are high-quality and positive customer service while meeting or exceeding SLAs.

Responsibilities include :

Provide Tier 1 / Tier 2 support for desktop / laptop platforms (Windows and Mac OS), directory services, print services, telephony, and A / V systems.

Assure timely and quality customer service to all customers.

Promote positive service relationships and contribute to a supportive and cooperative work environment.

Qualifications :

Bachelor's degree or AA with 10+ years of related experience configuring, troubleshooting, and performing preventative maintenance for desktop / laptop, printing, AV, telephony devices, as well as collaboration and productivity tools.

Top Skills :

Technical Proficiency in Windows and Microsoft Applications :

Strong knowledge and experience in supporting Windows operating systems (Windows 10, Windows 11).

Proficiency in troubleshooting and supporting Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.

IDF and Network Support :

Experience with Intermediate Distribution Frame (IDF) management, including patching, cabling, and network troubleshooting.

Understanding of network protocols, IP addressing, and basic network configuration.

Customer Service and Communication Skills :

Excellent customer service skills with the ability to communicate effectively with end-users to understand and resolve their technical issues.

Strong verbal and written communication skills to provide clear instructions and document support activities.

Problem-Solving and Troubleshooting Abilities :

Strong analytical and problem-solving skills to diagnose and resolve hardware, software, and network issues efficiently.

Ability to work independently and prioritize tasks in a fast-paced environment.

Experience with IT Support Tools and Systems :

Familiarity with IT service management (ITSM) tools such as ServiceNow.

Knowledge of remote support tools and techniques to assist users in different locations.