Helpdesk Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and / or email, but occasionally in person
• Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
• Handles back-up duties in software installation & troubleshooting as required
• Serves as initial point of contact from the IT department for new users
• Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
• Maintains accurate inventory of IT equipment
• Coordinates repair of IT hardware and keep track of warranty information

QUALIFICATIONS / REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

All Full Time employees are eligible for the following benefits :

Required

Preferred

Job Industries