Sr. Director, Services Online and Product Management

Senior Director Of Home Services Online And Product Organization

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Summary : As Senior Director of Home Services Online and Product Organization, this leader is responsible for shaping and executing the overarching vision for The Home Depot's Home Services digital experience. Unlike traditional e-commerce, this role requires expertly integrating digital and in-person touchpoints, ensuring that customers, associates, and service providers remain coordinated throughout the entire service journey. Success depends on a deep understanding of service business operations, customer expectations, Home Depot associate needs and service provider operations. This leader must unify the digital experience across internal teams, third-party applications, CRM, and ERP platforms, navigating complexity and ambiguity to transform business challenges into a strategic product roadmap that drives growth.

Key Responsibilities

• 30% Strategy & Execution : Shape and execute the vision and roadmap for the Home Services digital experience, optimizing the full customer, associate, and service provider experience. Use journey mapping and competitive benchmarks to identify pain points. Leverages this approach to prioritize, sequence and execute high-ROI solution roadmap that drives growth.
• 30% Planning & Alignment : Deliver results by leading functional teams balanced teams and business leaders to achieve results. Continuously analyze and optimize customer, associate and service provider behaviors to drive growth. Ensure efficient team operations, monitor performance metrics, and maintain executive alignment.
• 20% Strategic Communication : Leads complex discussions with clear presentations and comprehensive journey maps tailored to diverse audiences, ensuring effective stakeholder alignment and executive decision making.
• 10% Monitor emerging trends, technology, consumer and industry patterns.
• 10% Lead, teach, coach and train direct and indirect reports

Core Competencies

Useful Technical Skills & Business Acumen

Reports To : Vice President Strategy & Operations

Travel Requirements : Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older. Must be legally permitted to work in the United States.

Preferred Qualifications

Work Experience

Minimum Years of Work Experience : 10+ years of leadership experience in product and design.