Customer Support - Rider Operations

We are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.

We are seeking an experienced individual who will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.

As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.

Rate : $29 per hour plus benefits

Available Shifts :

• 7 : 00 am-3 : 30 pm
• Wed-Sun
• Thu-Mon
• Fri-Tue
• Sat-Wed
• 3 : 00 pm-11 : 30 pm
• Wed-Sun
• Thu-Mon
• Fri-Tue
• Sat-Wed

As Customer Support - Rider Operations, you will :

Requirements

Benefits

Commitment :  This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.