Administrative Assistant, Cardiac Device Clinic

Job Type : Regular | Time Type : Full time | Work Shift : Day (United States of America) | FLSA Status : Non-Exempt

Overview

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position provides administrative support for the department with extensive interaction with diverse populations including the public, visitors, patients and families, and providers.

Responsibilities

• Answers and screens telephone calls. Takes accurate messages or directs calls to the appropriate person. Greets and directs patients / families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
• Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed.
• Schedules appointments and meetings and maintains calendars for assigned staff. Assists in preparation for conferences, seminars and other department-sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned.
• Provides positive and effective customer service that supports the operations of the department and medical center.
• Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors.
• Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.
• Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and / or spreadsheets.
• May update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Qualifications

Social / Environmental Requirements

Health Care Status : Facilitates patient care

Sensory Requirements

Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity

Physical Requirements

Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing are required only occasionally.

This job requires constant sitting, keyboard use, endurance—working up to 3-4 hours without a break, frequent power grasping using one hand. There may be occasional fine manipulation using one hand.

As a health care organization, we have a responsibility to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer / Veterans / Disabled

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