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ConsultNet is hiring : Digital User Experience (UX) Architect III in Atlanta

ConsultNet is hiring : Digital User Experience (UX) Architect III in Atlanta

MediabistroAtlanta, GA, United States
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Digital User Experience (UX) Architect III

Atlanta, GA, Charlotte, NC, Birmingham, AL (Hybrid - 3 days onsite each week)

6-month contract to hire

Pay Range $85.00-90.00 / hr.

Our client is seeking a UX Architect III with a strong service design and strategy focus to join our Experience Design team supporting the Commercial Banking organization.

This role goes beyond tactical product / UI design - it's about service blueprinting, journey mapping, and ecosystem strategy. The ideal candidate will help us understand and map the current fragmented state of commercial client experiences and then shape opportunities for a more integrated, user-friendly, and future-ready commercial banking portal.

You'll partner closely with design leadership, research, and business stakeholders but will not be directly responsible for day-to-day product delivery work. This is a strategic role designed to help our client connect siloed systems, processes, and touchpoints into a cohesive client experience.

Responsibilities

  • Conduct stakeholder interviews and internal discovery sessions to document how current systems, processes, and scenarios operate across the commercial banking ecosystem.
  • Collaborate with :

Design Manager - squad lead for tactical design delivery.

  • Lead Researcher - who will focus on customer-facing research.
  • Business Lead- providing business alignment and priorities.
  • Participate in customer research sessions (led by research), applying a service design lens to interpreting findings.
  • Lead collaborative analysis workshops to synthesize discovery data and extract actionable insights.
  • Develop strategic design artifacts, including :

    • Service blueprints (front stage, backstage, and system layers).

  • Ecosystem maps, journey frameworks, and opportunity maps.
  • Facilitate virtual whiteboarding sessions (primarily in FigJam; experience with Miro or similar tools is a plus).
  • Provide strategic documentation that can guide product teams in execution.

    • Tools & Portfolio

  • Expected to work primarily in virtual whiteboarding tools (FigJam at Regions; familiarity with Miro or similar is fine).
  • Not a UI / visual design role - no Photoshop, Illustrator, or pixel-perfect Figma work required.
  • Candidates may provide a portfolio, work samples, or case studies that demonstrate service design artifacts (blueprints, ecosystem maps, synthesis frameworks).
  • These may be shared as PDFs, decks, or interview walk-throughs - a polished public website is not required.

    • Qualifications

  • Bachelor's degree in Design, Compuer Science, Information Sciences, Psychology, Human Factors, or Human Centered Design and Engineering
  • Five (5) years of experience designing systems and process structure for web and mobile solutions for enterprise platforms
  • Strong service design, research collaboration, and strategic design skills.
  • bility to operate at a systems / process level rather than screen / UI level.
  • Service Design Expertise

    • Skilled in applying service design methods in large, complex enterprise settings.

  • Experience mapping journeys that span channels, silos, and systems.
  • Discovery & Research Collaboration

    • Strong experience conducting stakeholder interviews and observations.

  • Skilled at synthesizing findings into insights and opportunities.
  • Facilitation & Collaboration

    • ble to convene cross-functional partners and guide collaborative analysis sessions.

  • Comfortable leading workshops and unpacking discovery data.
  • Strategic Artifacts

    • Proficiency in creating service blueprints, ecosystem maps, and journey-level deliverables.

  • bility to clearly connect customer-facing ( "front stage") experiences with operational ( "backstage") and technical layers.
  • Enterprise Experience

    • Familiarity with large-scale, regulated, or compliance-heavy environments.

  • Financial services experience is a plus, but service design skillset is the priority.
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    Is Hiring Experience • Atlanta, GA, United States

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