Maintenance Technician - Hillsborough County Area

Job Summary

The Maintenance Technician position is responsible for performing high-quality, cost-effective maintenance work within single family rental homes owned by the company, providing excellent customer service to residents, and follow all company operational and safety policies, processes, and procedures. This is an important, resident-facing role at Invitation Homes with daily interaction with the company's customers. This position is assigned a company vehicle and will travel between homes in a geographic region, delivering timely and professional maintenance service to residents.

Essential Job Duties and Responsibilities

Maintenance Technician duties include :

• Promptly and professionally complete maintenance service requests across multiple trade categories (e.g., electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, HVAC (minor), and appliances)
• Provide excellent customer service and promote a quality living experience for all residents
• Complete ProCare visits throughout resident's lease term to perform proactive maintenance and repairs in order to reduce future reactive maintenance service requests
• Provide continuing education to residents regarding important maintenance topics such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.
• Complete general property condition assessments ("GPCA") at all property visits and submit alerts to property management for items that require immediate attention
• Review and use Technician-specific reports / scorecards to identify opportunities for improvement
• Perform repairs to vacant properties while they are on-the-market or during the turn process
• Properly utilize and care for company-supplied tools, materials, and vehicles
• Perform other duties as assigned

Education and / or Experience

Education : High School diploma or equivalent

Experience : Minimum one year of previous experience in property management maintenance, other building maintenance or related experience is required

Skills / Specialized Knowledge

Skills : Broad knowledge of residential construction and mechanical systems and ability to perform general residential maintenance work

Knowledge : Knowledge and experience in making repairs in the following : plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor) and appliances

Customer Service : Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people

Organization : Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines

Communication : Ability to read, write and understand English proficiently, multi-lingual a plus

Technology : Ability to use mobile devices (i.e. iPad and / or iPhone) and various mobile applications

Communication : Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce

Math : Ability to perform basic mathematical functions

Problem-solving : Ability to make quick and effective decisions and analyze and resolve problems

Adaptability : Ability to work in a fast-paced, ever-changing environment; must be adaptable and flexible

Confidentiality : Ability to maintain confidentiality

Driving : Ability to drive an automobile

Licenses or Certifications

Required : Current driver's license and automobile insurance required

Preferred : OSHA 10, EPA Certification, Type I and II, HVAC Certification, CPO certification (pool)

Other Requirements

Work Schedule : Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

Appearance : Must maintain professional appearance and comply with prescribed uniform and appearance policy

Safety : Must comply with all safety regulations, including the use of personal protective equipment (safety googles, gloves, mask, etc.) when directed and / or appropriate

Availability : Ability to perform limited work on weekends and traditional holidays as needed

Tools : Must provide basic hand and power tools

Travel : Extensive travel within assigned portfolio required

Physical and Mental Demands

Movement : Standing, walking, and / or sitting for extended periods of time

Manual Dexterity : Frequent climbing, reaching, and use of fingers

Strength : Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing

Repetitive Motion : Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet

Lifting : Ability to lift and / or move an excess of 50 pounds or more

Equipment : Ability to use standard maintenance equipment

Operation : Ability to operate assigned equipment and vehicles

Communication : Ability to verbally communicate to exchange information

Work Environment

Location : Indoor and outdoor field environment

Conditions : Exposure to atmospheric conditions

Travel : Travel from site to site

Surfaces : Work and / or walk on various types of surfaces

Salary Range

The salary range for this position is : $19.11 - $33.13, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including :

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com .

To all recruitment agencies : Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.