Field Service Engineer - TAP (Ambr) -Remote- Bay AreaSartorius • California, MO, US
Field Service Engineer - TAP (Ambr) -Remote- Bay Area
Sartorius • California, MO, US
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job_description.job_card.job_descriptionAssociate degree in mechanical / electrical engineering or equivalent military or trade school certificates in electronics / electrical technology. Formal training in mechanical / electrical hardware setup and configuration. Field or building services engineering experience may be considered in lieu of a formal qualification. 2+ years' experience in commissioning / test or field service / support in a high-tech engineering / manufacturing environment, ideally on capital equipment. Valid Driver's License and passport or ability to obtain one. Experience with electrical, mechanical & I / O fault-finding at system and component level. Experience with automation and / or robotics is a plus. Understanding of automatic mechanisms and their electrical control systems; ability to measure AC / DC voltages. Hands-on experience with robotics, motors, conveyors, I / O modules, optical readers, pneumatics and electromechanical assemblies. Ability to communicate effectively and establish sound relationships with team members and customers. Good understanding of mechanical / electrical drawings and schematics. Proven problem-solving skills and the ability to train and manage customers in product use. Computer literacy and familiarity with MS Office. Experience with software / firmware installation and testing; customer maintenance / best practice training; calibration of control systems (e.g., temperature and / or volume). Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments is advantageous. Understanding of Mammalian and Microbial cell cultures; experience with bioreactors is beneficial. Experience configuring PCs and installing software packages (Windows OS). Alignment with Sartorius core values : Sustainability, Openness, Enjoyment.
Overview
Field Service Engineer - TAP (Ambr) - Remote - Bay Area. Sartorius is seeking a dynamic, entrepreneurially spirited Field Service Engineer based remotely in the San Francisco, CA (Bay Area). You will support cutting edge Ambr system equipment, acting as a trusted partner in installations & commissioning, calibration, and preventative maintenance across a range of systems. Must reside within a commutable distance to the Bay Area.
Responsibilities
- Perform installation & commissioning, calibration, preventative maintenance and break-fix repairs across a range of systems.
- Maintain fault-finding data and provide feedback on product performance to customers and internal groups within Sartorius; acquire in-depth product knowledge and pursue self-improvement.
- Perform a variety of in-house service activities in the Delaware office as needed.
- Follow all service procedures to ensure customer information and product software / configuration are up to date and accurate.
- Keep accurate records of time, expenses and work performed.
- Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contract details.
- Collaborate with teams to escalate system issues to the relevant Product Support Engineer, Customer Support Engineer and Hardware Resource Coordinator.
- Travel up to approximately 80% (primarily within an assigned territory).
Qualifications
What We Offer
Compensation range is $80,000-$105,000 (depending on experience, skill set, education and location). Plus, annual bonus and car allowance.
EQUAL OPPORTUNITY : Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or any other protected status. E-Verify participation and CA privacy notices may apply as required by law.
We look forward to receiving your application.
J-18808-Ljbffr
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