About NISC
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
Work Schedule
- Hybrid (after an initial training period) from our Mandan, ND office
- Hybrid Schedule : Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
- Monday-Friday, scheduled to work within 7 : 30 am - 6 : 00 pm
Primary Responsibilities
Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to) :Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etcPerforms hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as neededSupports device replacements and rotationsInstalls and troubleshoots NISC approved software on NISC owned devicesProvides support of NISC's phone & ACD systemsAssists with support of our SSO (Okta) for various applicationsProvides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support effortsTroubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVsManages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are metEnsures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings / eventsAssists project leads on various projects within the Helpdesk teamAvailability to participate in an On-Call / Afterhours rotation (one week about every two months)Additional tasks or duties as requiredKnowledge, Skills & Abilities Preferred
Strong verbal and written, interpersonal and communication skillsStrong customer service skillsFamiliarity with the setup and support of Windows and Mac operating systems and softwareFamiliarity with basic support of TCP / IP networksFamiliarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi / LAN)Familiarity with TelephonyFamiliarity with Okta (SSO)Familiarity with a ticketing system or working from a queueStrong problem-solving skills and attention to detailAbility to work independently, as well as in a team environmentAbility to effectively adapt to changeAbility to interact in a positive manner with internal and external contactsAbility to maintain the highest level of professionalism, ethical behavior and confidentialityCommitment to NISC's Statement of Shared ValuesEducation Preferred
High School Diploma or equivalency required.Bachelor's Degree in a related field or equivalent experience preferred.Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
