Service Manager

Service Manager Job Description

Location : Corporate HQ - Charlotte, NC

Full-Time | On-Site | Immediate Opening

About Us

Blue Ridge Screen Products is the fastest growing screen print and digital print supply company in the South, known for delivering expert support and top-tier products to print shops across the region. We're not just distributors-we're partners in our customers' success, and that includes standing behind every piece of equipment we sell. As we continue to grow, we're looking for a knowledgeable and proactive Service Manager to lead and strengthen our service department.

Job Summary

We are seeking a highly organized and technically skilled Service Manager to oversee and coordinate all aspects of service operations. This role involves managing service calls, supporting customers with technical troubleshooting, coordinating installs, and maintaining our in-house equipment. The ideal candidate will have hands-on experience in digital wide format printing equipment, a customer-first mindset, and strong organizational skills.

Key Responsibilities

Schedule and coordinate incoming service calls and field service visits

Provide technical phone support to customers and internal staff

Assist with diagnosing and troubleshooting wide format digital equipment issues

Coordinate and support equipment installations and customer training

Manage parts inventory, orders, and returns for service jobs

Perform local service calls when needed, including routine maintenance and emergency repairs

Maintain and calibrate demo room equipment to manufacturer standards

Liaise with manufacturer support teams and stay current on product updates and procedures

Document all service activities in CRM or ticketing system

Qualifications

Minimum 3 years of experience servicing digital wide format printers or similar equipment

Strong troubleshooting and diagnostic abilities

Excellent customer service and communication skills

Ability to work independently and manage multiple tasks

Basic understanding of networking and RIP software a plus

Valid driver's license and ability to travel locally as needed

Experience with Mimaki or other DTF / UV / solvent platforms is preferred

What We Offer

Competitive salary

A collaborative, growth-focused work environment

Access to the latest equipment and industry innovations

Opportunities for training and advancement