Enhanced Care Management (ECM) Program Coordinator

Program Coordinator

"Every person deserves compassion, dignity, and the safety of a place to call home." Homelessness is the largest social and public health crisis in California. Illumination Heath + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Responsibilities

The Program Coordinator is an administrator role dedicated to upkeep, management, and oversight of front-end and back-end programmatic processes. These include elements of quality assurance, compliance tracking, onboarding, and monitoring inflows and outflows of program volume. This role operates in a fast-paced environment wherein multiple tasks are balanced concurrently. This role requires a high-level of organizational, technological, and communicational skills. This individual will also be centrally involved in communicating information to management and lead housing entities and will be relied on for insight into program happenings. The pay range for this role is $27.00-$28.00 per hour.

Referral / Authorization Processing

• Reviewing incoming referrals in under 2 business days.
• Assessing if additional supporting documents are needed.
• Calling referrer contact if issues are presented with referrals.
• Inputting Client Personal Health Information (PHI) into various Health Network Portals and internal HER / AICA.
• Upon referral review, note all questions that may need to be answered by referral contact in order to ensure the client referred meets admission criteria.
• Utilize Google Spreadsheet / Microsoft Excel to create necessary data tracking information.
• Responsible for managing email ecmreferrals@ifhomeless.org
• Assistance with Hiring and Onboarding
• Utilizing JazzHR and any other IF relevant hiring platforms to vet candidates, and coordinate and conduct interviews
• Collaborate with management and HR in the onboarding process; this entails processing individuals for hire, communicating relevant onboarding details to management and other relevant parties, coordinating the necessary inflow of hires to match referral volume, etc.

Quality Assurance / Compliance

Professional Conduct

May conduct / be involved in :

Preferred Experience / Minimum Qualifications

Required :

Preferred :

Benefits