Medical Front Desk Specialist

Medical Front Desk Specialist

We are looking for a dedicated Medical Front Desk Specialist to join our client's team on a contract basis in Portland, Oregon. In this role, you will be the first point of contact for patients and play a key role in ensuring smooth operations at the front desk of a medical facility. This position requires exceptional organizational skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities :

Greet and assist patients professionally as they arrive at the medical facility.

Schedule patient appointments efficiently and ensure accurate data entry in the system.

Manage patient check-in and check-out processes, ensuring all necessary documentation is completed.

Handle incoming calls, respond to inquiries, and route calls to the appropriate departments.

Maintain and update patient records in compliance with confidentiality and privacy policies.

Collaborate with medical staff to coordinate patient care and address scheduling conflicts.

Utilize Epic EMR software to manage appointments and patient information.

Ensure the reception area is clean, organized, and welcoming for all visitors.

Process payments, verify insurance information, and provide billing support as needed.

Assist with general administrative tasks to support the smooth operation of the front office.

Requirements :

Previous experience in a medical front office or receptionist role.

Proficiency in scheduling patient appointments and managing front desk operations.

Knowledge of basic medical terminology to communicate effectively with patients and staff.

Familiarity with Epic EMR or similar electronic medical record systems.

Strong organizational skills and attention to detail.

Ability to handle sensitive information with confidentiality and professionalism.

Excellent verbal and written communication skills.

Customer-focused attitude with the ability to remain calm under pressure.