Administrative Assistant - Healthcare

Job Description

Job Description

Overview :

Pinnacle Wound Management is a leading provider of advanced wound care services in post-acute and long-term care settings. We are seeking a reliable and organized Administrative Assistant / Patient Care Coordinator to support our clinical and administrative operations. This position plays a key role in maintaining smooth communication between our patients, providers, and facilities while ensuring accurate documentation and efficient workflow.

Key Responsibilities :

Answer and route incoming phone calls professionally and promptly.

Perform patient registration and update demographic and insurance information.

Verify insurance eligibility and coverage for patient services.

Process and track medical supply orders as directed by the clinical team.

Receive, sort, and distribute incoming mail; prepare and send outbound mail and packages.

Manage incoming and outgoing faxes; ensure timely delivery to appropriate staff.

Maintain organized electronic filing systems within shared company folders.

Assist with document preparation, scanning, and uploading into EMR or shared systems.

Provide administrative support to providers, billing, and operations teams as needed.

Maintain confidentiality and compliance with HIPAA regulations at all times.

Qualifications :

Previous experience in a medical office, healthcare administration, or related field preferred.

Strong organizational skills with attention to detail and accuracy.

Proficient with Microsoft Office and comfortable learning new software systems.

Excellent communication and customer service skills.

Ability to multitask and manage priorities in a fast-paced environment.

Knowledge of insurance verification, patient registration, and medical documentation processes preferred.