Claims Consultant - Environmental and Mass Tort

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This individual contributor position works under general direction to manage a variety of high exposure and complex litigation claims involving loss types such as sexual molestation, latent injury product hazards, social media / AI / video game addiction, pollution, PFAS / AFFF, and other mass tort general liability claims. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with customers and insureds, a high degree of technical expertise, and strong negotiation skills.

We are open to all CNA office locations with a preference for Chicago, IL, Glastonbury, CT, New York City, NY, Princeton / Warren, NJ, or Los Angeles, CA. This position enjoys a flexible, hybrid work schedule.

Job Description

• Manages an inventory of highly complex commercial litigation with large exposures that require a high degree of technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, which may include pursuit of risk transfer, extensive negotiations, and management of complex litigation.
• Investigates and analyzes policy language in order to recommend and prepare coverage determinations.
• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively with insureds, claimants, and business partners.
• Provides timely updates and responds promptly to inquiries and requests for information.
• Sets and manages timely and adequate reserves considering coverage, liability, and damages.
• Moves claims to closure with a high degree of independence and proactive claim handling and by collaborating with internal and external business partners, as appropriate, to develop, own, and execute a claim resolution strategy.
• Keeps leadership informed of significant risks and losses by projecting exposure and completing loss summaries and similar reporting.
• Prepares and presents claim status and evaluation to leadership.
• Maintains subject matter expertise and ensures compliance with state / local regulatory requirements.
• Mentors, guides, develops, and delivers training to less experienced Claim Professionals.

May perform additional duties as assigned.

Reporting Relationship

Typically Managing Director or above

Skills, Knowledge & Abilities

Education & Experience

The National base pay range for the Claims Consultant – Environmental and Mass Tort role is $120,000 to $164,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

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