CRM Analyst

CRM Analyst

Job Summary

Altruix delivers high-touch pharmacy services to individuals in behavioral health and the intellectual and developmental disability space. The CRM Analyst plays an essential role by overseeing our CRM system and analyzing CRM / marketing data to support new customer growth, retention of existing customers, and increased utilization of current pharmacy locations.

This includes partnering with technical resources to improve tools and workflows, training end users, developing regular reporting to ensure data accuracy, and conducting analysis to deliver insights and recommendations to business partners.

This role reports to the Chief Marketing Officer. Qualified candidates will have experience managing CRM and translating data into insights that drive ROI and growth in both B2B and B2C environments. The ideal hire has a client-service mindset, serves as a professional point of contact for internal / external stakeholders and vendors, and is a collaborator who can take direction and work independently.

Main Responsibilities

• Oversee use of CRM in the organization.
• Train Sales, Marketing and others in the system and tools.
• Run regular CRM reports to ensure the data is accurate and up to date.
• Recommend making minor improvements and overseeing major changes to the tools needed.
• Partner with Sales, Marketing, and others to develop a pipeline report for new sales.
• Partner with Marketing to measure the effectiveness and return on investment of marketing efforts to drive new leads and grow business at existing customer locations.
• Develop and run ad hoc reports as needed.
• Partner with Finance to develop a report measuring lifetime value of customers.
• Collaborate with Marketing, Sales, Finance, and other business leaders to identify key performance indicators that track the progress of business goals (e.g., identify KPIs and set up reports for Marketing on campaigns).
• Review data and proactively identify patterns and insights to improve the performance of Sales, Marketing and Operations.
• Present insights to leaders in writing and through effective presentations.
• Must be meticulous with the ability to see the bigger picture.
• Enthusiastic about identifying key insights and using them to build actionable recommendations.

Minimum Qualifications

Preferred Qualifications

Altruix is a values driven organization striving to fulfill our mission – to improve the lives of people through exceptional, caring pharmacy services - with HEART.

Hopeful - We believe in the power of the human spirit, that every person matters, and we find a way to say yes.

Ethical - We do what is right with honesty, integrity, and transparency.

Accountable - We take ownership of problems, welcome feedback, and seek continuous improvement.

Respectful - We treat every person with kindness and listen with an open mind.

Collaborative - We put clients and providers first, act with humility, and work together for the well-being of others.

Benefit summary / EEOC Statement / Drug-Free and testing – Altruix offers a competitive salary and a comprehensive benefit package which includes medical, dental and vision plans through CareFirst (a Blue Cross Blue Shield plan); employer paid long-term disability coverage and life insurance; an employer matched 401K plan; paid time off and paid holidays .

Altruix is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, placement, training, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and other employment practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other trait protected by federal, state, or local laws. Altruix is a drug-free work environment and requires pre-employment drug and alcohol testing as a condition of employment.