Training & Process Development Specialist

Job Description

Job Description

Job Purpose

We are seeking a highly motivated and hands-on Training & Process Development Specialist to design, deliver, and maintain effective training programs and standardized workflows for our retail employees. This position will focus on creating practical, repeatable training and process documentation that improves onboarding, increases productivity, and ensures consistent customer experiences across all stores.

This is a “roll-up-your-sleeves” position — the Specialist will spend significant time in the field observing workflows, creating training materials, and personally delivering training to employees and supervisors.

Qualifications

The position of Training & Process Development Specialist requires a person capable of conforming to the high standards of behavior expected of all staff. Excellent work habits, including attendance and punctuality, are required. The person must follow company policies and safety procedures.

Education

• Bachelor’s degree in human resources, education, organizational development, or equivalent work experience.
• 2–4 years of experience in employee training, onboarding, or process documentation — preferably in a retail or service environment.
• Demonstrated ability to create simple, easy-to-follow SOPs, checklists, and training materials.
• Experience facilitating small group and one-on-one training.
• Familiarity with basic training technologies or Learning Management Systems (LMS) preferred.

Clearances

Ability to obtain acceptable results for required background checks, including but not limited to Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and Department of Human Services- FBI Fingerprints.

Other Requirements

Valid driver’s license, with a clean driving record, and / or dependable transportation, which can be used for work.

Supervision

Received : The Training & Process Development Specialist functions under the direct supervision of the President / CEO (or designee) and works in close collaboration with Retail Operations leadership.

Exercised : None

Skills, Abilities, Duties and Core Responsibilities

Physical Demands

Other Duties and Requirements

Training Design & Delivery

Workflow & Process Documentation

On-the-Job Coaching

Measurement & Feedback

Note : The requirements listed are representative of the knowledge, skills, abilities and duties required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.