Customer Care Representative

Job Title : Customer Care Representative

Department : Customer Service

Reports To : Customer Service Manager

Location : Houston, TX 77032

Job Summary

The Customer Care Representative is responsible for delivering an elevated level of service through phone and email channels. This role serves as the frontline of communication with customers, ensuring inquiries are handled promptly, accurately, and with a focus on customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries via phone and email with professionalism and empathy
• Provide detailed product information and assist with tracking shipments
• Generate and qualify sales leads that contribute to new customer acquisition
• Ensure timely resolution of customer issues with accuracy and attention to detail
• Process orders, parts requests, returns, and credits using internal systems
• Coordinate with internal departments to ensure smooth order fulfillment and issue resolution
• Maintain records of customer interactions and transactions in CRM systems
• Follow up with customers to ensure satisfaction and identify opportunities for improvement

Qualifications

Preferred Skills