Student Success Manager

Student Success Manager

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one placedisrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role

As a Student Success Manager, you're the strategic mastermind behind the entire supply operations of Inspira's marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student's success.

You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students' futures and Inspira's continued growth.

This is a hybrid position based in New York City, requiring four (4) days per week in our office.

What You'll Do

Customer Success & Escalations

• Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
• Develop SOPs and escalation protocols to improve quality and reduce refund rates
• Build out processes to track and improve NPS, CSAT, and retention metrics
• Turn escalations into feedback loops that inform process improvements and product enhancements

Process Design & Operational Excellence

New Product & Vertical Launches

Upsells & Cross-Sells

Student Feedback & Counselor Development

Who You Are

What You'll Get

Amazing people with a great vision and values

Ability to work directly with co-founders and drive impact super quickly

Your work directly impacts the lives and careers of students across the globe

100% coverage of health, vision, and dental benefits

Flexible Paid-time Off

Learning and Development Budget

Retirement Savings Plans - 401k with matching

Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

Note : certain benefits are not provided to 1099 contract worker