Front Desk Associate

Front Desk Position

The front desk position is very important as it is the first and last employee to engage with our customers & members every time they visit. This role is designed to provide a welcoming introduction to each person who walks into the D1 facility. As a front-desk associate you will answer customer service related questions, keep track of who is coming in and out of the facility, and assist with the operations of the business.

For this role, you must be a reliable individual who shows up on-time each day you are expected to be at work. You must be willing to support other members of the team and must have a great work ethic. You must be a high-energy individual who does not have emotional ups and down. You must be able to tune out whatever is happening outside of work so that your energy at work remains consistent. You must be willing to greet people by name every day and must show your excitement to see our members. We want each person who walks into the D1 facility to not see us as a "gym" but instead as a fun family full of people who are excited to be there. You must have the ability to connect with members and hold authentic conversations while keeping it professional. You must be clear and concise in your conversations with the ability to tell someone that you can no longer talk because you have other work to complete. You must have the ability to multi-task and also manage your schedule to accomplish all of your daily objectives. You will interact with a high volume of people each day and each of them needs to receive the same level of service. This role is vital to the success of our company and is a stepping stone into other positions within our organization.

Members should walk into the facility excited to see you and have you greet them by name. Bathrooms should always be ready for use, ancillary items should be ready to be sold, and cleaning supplies should be ready for use. As a front-desk associate you should be willing to support other members of the team on miscellaneous tasks but 85%+ of your time should be spent at or near the front-desk.

Responsibilities

• Complete Opening Checklist when opening the facility
• Complete Closing Checklist when closing the facility
• Answer all customer support questions for current and new members
• Answer phone calls and take messages for Recruiters and Management
• Check clients into workouts and ensure attendance is 100% correct
• Ensure bathrooms are stocked with all necessary supplies
• Ensure facility cleaning supplies are stocked and ready for use
• Keep fridge and shelves fully stocked of food and drink
• Keep gear displays stocked and neat
• Keep track of all cleaning and retail inventory
• Process all ancillary purchases in MINDBODY
• Complete daily social media tasks

Qualifications

Compensation : $15.00 per hour

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.