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Call Center Representative

Call Center Representative

XTalk PrepAtlanta, GA, US
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Job Description

Job Description

Description

Job Description : As a Call Center Representative at XTalk Prep, you will be the first point of contact for our clients, providing excellent customer service and resolving inquiries in a professional and efficient manner. You will handle both inbound and outbound calls, addressing customer needs and offering solutions to ensure satisfaction.

Key Responsibilities

Duties and Responsibilities :

  • Answer inbound customer calls and provide assistance with inquiries, service information, or issue resolution.
  • Make outbound calls to follow up with clients and provide additional information or solutions as necessary.
  • Document all customer interactions in the company’s database to ensure accurate records are maintained.
  • Handle customer complaints and escalate issues to the appropriate department when needed.
  • Provide clear and accurate information about XTalk Prep’s services and offerings.
  • Meet individual and team performance targets, including call resolution time and customer satisfaction.
  • Collaborate with team members to improve processes and ensure consistent service delivery.

Skills, Knowledge and Expertise

Required Skills & Abilities :

  • High school diploma or equivalent; additional education or customer service training is a plus.
  • Prior experience in a call center or customer service role preferred.
  • Strong verbal communication skills with the ability to engage and assist customers effectively.
  • Problem-solving skills and the ability to think quickly in fast-paced situations.
  • Familiarity with CRM software or call center systems is beneficial.
  • Ability to multitask and manage time effectively while meeting performance goals.
  • Positive attitude and a commitment to providing outstanding customer service.

    • Benefits

    Benefits :

  • 401(k) plan with employer matching.
  • Accidental Death & Dismemberment (AD&D) insurance.
  • Dental insurance coverage.
  • Disability insurance for financial protection.
  • Bonus opportunities for high performance.
  • Opportunities for career growth and professional development.
  • A supportive, team-oriented work environment.
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    Call Center Representative • Atlanta, GA, US