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Communications Specialist
Communications SpecialistGarden of the Gods Resort and Club • Colorado Springs, CO, US
Communications Specialist

Communications Specialist

Garden of the Gods Resort and Club • Colorado Springs, CO, US
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Job Description

Job Description

Position Purpose & Summary

The Communication Specialist will work closely with the Corporate Communications Director to curate content that is communicated in a timely and effective manner to the intended audience while ensuring alignment with the company's core values and objectives.

Essential Functions :

  • Manage website and wellness portal content responsibilities utilizing WordPress or similar.
  • Design 8.5x11 flyers, 11x17 posters, large display boards, brochures, and other print / digital graphics and material for large group distribution, company-sponsored events, and announcements.
  • Must have knowledge of design composition, typography, color theory, color contrast, and essential formatting basics (margins, indents, spacing, headings...etc), ADA design compliance a plus.
  • Promote educational content based on organizational culture.
  • Design PowerPoint presentations for a variety of wellness topics; written content will be provided. Summarize content, design slide layout, choose best icons, imagery, and colors; shorten written content into concise key points / bullet points; ultimately displaying content in the best visual for the viewers' comprehension.
  • Must conceptualize topics and written material to decipher and create headers, categorize appropriately, and consolidate information into brief descriptions to improve the user / reader / viewer's experience.
  • Manage client eblasts and communication reports depicting employee participation, ensuring messages are conveyed accurately, timely and satisfy brand guidelines.
  • Highlight client successes through monthly communication updates.
  • Understand various client branding differences and meet strict deadlines. Manage own workload for recurring deadlines.
  • Implement marketing strategies for eblast campaigns : write engaging / exciting event descriptions to include subject heading, preview text, and body email for digital newsletters.
  • Assist with onsite / virtual event preparation.
  • Capture footage (video and photos) at off-site events.
  • Organize and maintain a digital filing system via Microsoft SharePoint; must sort, filter, and select the best images / footage captured. Must have a keen eye for detail and quality.
  • Familiarity with digital software and programming to enhance organizational productivity to include video conferencing, online team collaboration through shared calendars, and task planning productivity apps.
  • Compile short video clips; video editing preferred.
  • Adobe software proficient : InDesign, Premiere Pro, Photoshop, Acrobat, Illustrator, Express.
  • Prepare billing reports, Request for Proposals (RFPs), and assist with marketing efforts to prospective clients.
  • Prepare annual aggregate report presentations.
  • Prepare internal office meeting agendas and minutes reporting.
  • Manage client Gym Membership discounts program.
  • Coordinate internal team member birthday celebrations and ideas.
  • Proof-read and edit written material for clarity, adjusting sentence structure, grammar, and punctuation as necessary.
  • Implement client and supervisor feedback to ensure material meets client and organizational standards. Must be able to implement revisions timely and completely.
  • Communicate ideas for improving company process with a positive and constructive attitude, and for developing this attitude in others.
  • Communicate with all team members on project status and areas that provide a roadblock for successful completion. Professional and frequent communication required to immediate supervisor.
  • Deliver "I Am Proud" service standards and department-specific signature touch points.
  • Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities :

  • Answer incoming participant calls and inquiries as needed.
  • Assist with office supply ordering.
  • Operate office equipment : copy / fax machine, paper cutters, internal phone transferring, printer settings, paper sizes and thickness of paper / quality...etc.
  • Assist with printing requests and preparation of materials for events.
  • Data entry capturing event satisfaction.
  • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
  • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
  • Be empowered to make things go right if they go wrong.
  • Give the guest / member a fond farewell.
  • Address feedback by utilizing the LEARN Model.
  • Demonstrate a professional appearance and be attentive to what matters most.
  • Comply with company policies and procedures.
  • Observe and adhere to safety guidelines.

    • Marginal Functions :

  • Perform other duties as assigned.
  • Interface positively with other departments, offering assistance when needed.
  • Displays care in use of equipment and maintains an organized and professional work environment.

    • Position Requirements :

  • Minimum Knowledge & Skills :
  • Strong graphic design experience and established marketing writing style. A creative mindset that aligns with client and company goals.
  • Project coordination skills and proven ability to execute and provide results.
  • Strong attention to detail; ability to follow instructions fully, utilizing outlined checklist(s) and / or workflows.
  • Strong communication / messaging skills : verbal, written and visual to all levels of an organization, vendors, and participants.
  • Interpersonal skills appropriate for phone, virtual, and in-person interaction within all levels of an organization and participants.
  • Ability to manage multiple projects with proven capability to provide results in a timely manner and communicate project status.
  • Strong work organization, time-management, and prioritization skills in a fast-paced environment.
  • Content conceptualization and execution - ability to formulate idea onto paper and execute task in its entirety from concept to completion.
  • Hands-on approach to problem solving and analysis.
  • Excellent analytical skills.
  • Advanced / Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint.
  • Proficient in creative writing, content creation, and website management.
  • Proficiency with design software Adobe Creative Cloud apps.
  • Proficient in communication platforms for large electronic distributions.
  • Results-oriented, team approach; customer focused with strong integrity and ethics.
  • Formal Education and Job-Related Experience :
  • Bachelor's degree in graphic design, communications, journalism, healthcare / health & wellness, business administration, marketing, or similar discipline or equivalent work experience; and / or design certified.
  • Minimum of 3 to 5 years or more of experience in a professional business client servicing environment in the field of project / program management, medical, wellness, or other healthcare office setting preferred.
  • Health benefits and / or corporate wellness program knowledge preferred.
  • License, Registration, and / or Certification Required :

    • None

    External and Internal Personal Contact :

  • Communications :
  • Daily – verbal, written
  • Weekly – participation in meetings
  • Occasionally – consulting with others
  • Teamwork and Collaboration : This position requires continuous teamwork as well as internal and cross-departmental communication. Travel : (5% as needed).

    • Additional Licenses and / or Certifications Required :

    YES

    NO

    Valid Driver's License

    CPR Certification

    Food Protection Manager Certification

    Food Handler Certification

    Alcohol Server / Seller Certification

    Position Analysis / Specifications :

    N / A

    (Not Applicable)

    OCCASIONAL

    FREQUENTLY

    Sitting

    Standing

    Walking

    Bending Over

    Crawling

    Reaching

    Crouching

    Kneeling

    Balancing

    Pushing / Pulling

    Lifting / Carrying : 10 lbs. or less

    11 to 25 lbs.

    26 to 50 lbs.

    51 to 70 lbs.

    Manual Dexterity

    Fine Motor Skills

    Gross Motor Skills

    Eye / Hand Coordination

    Near Vision

    Far Vision

    Color Recognition

    Hearing

    Environmental Factors :

    Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

    YES

    NO

    Working Outside

    Working Inside

    Working Alone

    Working Closely with Others

    Excessive Cold / Heat

    Excessive Humidity / Dampness

    Noise / Vibrations

    Working Above Ground

    Working Below Ground

    Working with Chemicals / Detergents / Cleaners

    Working Around Fumes / Smoke / Gas

    Walking on Uneven Surfaces

    Operating Motorized Equipment or Vehicles

    Working Around / Near Machinery / Motorized Equipment

    Climbing on Scaffolds or Ladders

    Continuous use with a Computer and Keyboard

    Job Posted by ApplicantPro

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    Communication Specialist • Colorado Springs, CO, US