Macy's Stores Operations Center Representative, Woodbridge Center - Full Time

Be Part Of An Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

This position is not remote; it will be based in our on-site Operations Center in Woodbridge, NJ. Macy's Stores Operation Center (MSOC) Reps are an integral part of the Store Environment Team, supporting all Macy's Inc. locations in the event of catastrophic emergencies, business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store. MSOC Reps are required to respond to work on an "on call" basis for emergencies to support the business continuity team and work non-standard hours and flexible shifts. Perform other duties as assigned.

After successfully completing training and 90 days on site the position is eligible for a hybrid work schedule, which is in the office three days a week and remote two days a week.

What You Will Do

Macy's Stores Operation Center (MSOC) Reps are an integral part of the Store Environment Team, supporting all Macy's Inc. locations in the event of catastrophic emergencies, business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store.

• All schedules include either Saturday or Sunday with day off during the week. The MSOC is open 24 hours a day, including weekends and holidays. Schedules are non-standard hours.
• Utilize Service Channel for repair and service work orders.
• Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management.
• Receive emergency and non-emergency calls and take appropriate action.
• Dispatch outside service providers to include by not limited to vertical transportation, trash management, pest control, cosmetic waste, universal waste, etc.
• Operate the Macy's Inc. Oracle based purchase order (MFA) system. Issue purchase orders and update work orders accordingly.
• Maintain high level of customer service
• Coordinate with facilities team and stores for resolution and completion on all store violations, including fire marshal, and all other state and federal agencies.
• Perform various Store Environment assignments and special projects as delegated.
• Maintain regular, dependable attendance & punctuality
• Adhere to MSOC processes and procedures

Skills You Will Need

Who You Are

Essential Physical Requirements You Will Perform

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.

Macy's Inc. reserves the right to amend this job description at any time.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.