Quality Assurance Technical Analyst I

WHY DIAMOND GAME?

When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.

As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.

Career development, remote and hybrid work schedules, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.

Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.

Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.

Our Core Values are : Collaboration; Innovation; Growth; Integrity and Have Fun!

Position Summary

The QA Technical Analyst takes direction from Quality Assurance leadership and works hands-on with our engineering and product management teams to ensure that the feature development and enhancements to our Lottery and Slot Gaming products meet high quality standards from a business and functional perspective. In addition, the Technical Analyst will assist with technical support by phone, email, sometimes on site, and be a part of the On-Call rotation. The ideal candidate requires minimal supervision and can manage multiple assignments related to software and hardware testing based on product requirements and test goals.

Essential Duties and Responsibilities

• Perform exploratory, functional, system, reliability testing and regression testing on all products, as requested by the QA Manager;
• Run hardware and software test scripts on multiple platforms (sometimes can be repetitive);
• Write detailed test cases based on requirements documentation;
• Write clear and concise defect reports;
• Install Windows operating systems, MS SQL 2005 and 2008;
• Troubleshoot issues with software, hardware, infrastructure and network;
• Able to quickly learn new technology and software applications;
• Must be able and willing to travel (sometimes last minute!) to UAT locations, certification labs and other locations requiring support in the US and Canada (about 25%);
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them;
• Perform other tasks as needed and requested by management.

Education & Experience Requirements

Knowledge and Abilities Requirements

Benefits

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies : We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.