General Manager

General Manager

The General Manager provides leadership and direction to the Theater Crew operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

Essential Duties and Responsibilities :

• Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Manage and oversee day to day operations of the theater to ensure efficiency and profitability standards are being maintained.
• Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
• Work closely with Marketing and Finance on production related content and sales strategies to increase revenue and meet theater stated operating objectives.
• Manage the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
• Monitor and report out profit and loss findings for the theater operations to identify coaching opportunities and ensure operational objectives are being met.
• Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal / state / local laws, and ordinances; all health inspections meet required state standards.
• Other duties may be assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

Bachelor's degree from four-year College or university, preferably a degree in Hospitality Management OR equivalent experience. Five years of management experience in a theater, bar, restaurant, or retail environment required.

Computer Skills :

Strong Microsoft Office Skills

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work hours could be 50 plus hours a week.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Compensation : $60,000.00 - $70,000.00 per year