Talent.com
Level One Help Desk Admin- End User Support

Level One Help Desk Admin- End User Support

Contour Data SolutionsPhiladelphia, PA, USA
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Level 1 / 2 Help Desk Admin - End User Support

Job Location : Philadelphia, PA (remote possible)

Full time position- Wednesday-Sunday Shift

Experience- 5+ years

Salary : 55-65k

Job Description :

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software / applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..

Major Responsibilities

  • 5+ years of experience with IT helpdesk or support position.
  • First line of support to clients regarding software, Hardware and systems.
  • Respond to end customer issues through phone, email, remote-in software, and computer chat.
  • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
  • Have an understanding of an IP network, including switches / firewalls and how to troubleshoot different issues.
  • Able to self-manage and hold themselves accountable.
  • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
  • Enjoy people and care to develop strong relationships with clients.
  • Be an optimist at heart.
  • Resolves problem situations in a professional manner.
  • Experience with iPhone / iPad / Android.
  • Experience supporting phone systems from Microsoft Teams
  • Experience with Apple computers in a networked environment.
  • Nable RMM (remote management of computers).
  • Experience supporting printers / copiers in a networked environment.
  • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
  • Support for Microsoft related technologies : Windows Server, Exchange, SQL, Office 365, Windows 7 / 10, etc.

The Job :

  • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
  • Invokes problem escalation procedures to coordinate recovery
  • Isolates problem trends and ensures that troubleshooting efforts are completed
  • Solves problems and makes decisions on a daily basis to help resolve issues
  • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
  • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
  • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
  • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
  • Learn the ins and outs of our clients' unique work environments.
  • Work to quickly resolving incidents submitted by our clients.
  • Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
  • Enter all work as service tickets and time as it occurs.
  • Interact with vendors to support customer's specific line of business applications, copiers / printers, internet service providers, etc.
  • Remote access solution implementation and support : VPN, Remote Desktop, RemoteApp.
  • IT environment documentation to include system reviews and recommendations.
  • Communication w / customers : keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.
  • Create technical documentation when needed
  • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.
  • Just as the Level 2 / 3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!

    • Must Have qualifications

  • Working knowledge of Windows server administration
  • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
  • Technical, analytical, interpersonal and organization skills required
  • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction
  • Able to take ownership of and troubleshoot a broad variety of system problems
  • Ability to work well with others, as well as independently. Attention to detail.
  • Position requires on-call support including planned and unplanned responses to a 24x7 environment.

    • Bonus

  • Microsoft Certifications
  • Working knowledge of ITIL principals and procedures.

    • Non-skill requirements :

  • Pass a background check.
  • Able and willing to lift 50+ lbs of equipment.
  • Be legal US citizen or have a USA work permit

    • Have reliable transportation to get to and from office and to client locations.

    serp_jobs.job_alerts.create_a_job

    Help Desk • Philadelphia, PA, USA

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Instacart Delivery Driver - Flexible Hours

    Instacart Delivery Driver - Flexible Hours

    Instacart ShoppersBatsto, NJ, United States
    serp_jobs.job_card.part_time
    Start earning quickly with a flexible schedule.Shopping with Instacart is more than grocery delivery.Shoppers help make our world go round. They make money, make moves, and make shopping lists come ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shop, Deliver, Earn Cash - Instacart

    Shop, Deliver, Earn Cash - Instacart

    Instacart ShoppersBatsto, NJ, United States
    serp_jobs.job_card.part_time
    Start earning quickly with a flexible schedule.Shopping with Instacart is more than grocery delivery.Shoppers help make our world go round. They make money, make moves, and make shopping lists come ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    HubSpot Support Specialist

    HubSpot Support Specialist

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Help Desk Analyst - Application Support

    Help Desk Analyst - Application Support

    Sunrise SystemsTrenton, New Jersey, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Title : Help Desk Analyst - Application Support.Location : Trenton, NJ (100% onsite).Internal reference number : 25-05767. Provide Application Support to agency users.Note : Candidate will initially nee...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    IT Support Tier 1 Analyst

    IT Support Tier 1 Analyst

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Tech Support - Tier 1 Analyst.Key Responsibilities Provide prompt technical support to clients via phone, email, or ticketing system Troubleshoot and resolve commo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Asset Coordinator - Help Desk Technician

    Asset Coordinator - Help Desk Technician

    Montgomery County PennsylvaniaNorristown, PA, United States
    serp_jobs.job_card.full_time
    Reporting to the Client Assistance Manager incumbent provides helpdesk support solutions that include but are not limited to software and hardware diagnostics, troubleshoot and repair.This position...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Help Desk

    Help Desk

    Sunrise SystemsTrenton, New Jersey, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Duration : 06 Months of Contract.Provides technical assistance to other data processing personnel on problems dealing with operating systems, computers, utility programs, system control parameter.Ov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Help DeskAnalyst - Coordinator

    Help DeskAnalyst - Coordinator

    Sunrise SystemsTrenton, New Jersey, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : Helpdesk Analyst - Coordinator.Location : Trenton, NJ (Hybrid).Duration : 06 months of contract with possibility of extension. Help Desk Coordinator will assist customers with computer and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    NJAOC SCCO Help Desk

    NJAOC SCCO Help Desk

    Sunrise SystemsTrenton, New Jersey, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : Help Desk Coordinator.Location : Trenton, NJ (Hybrid).Duration : 06 months of contract.Help Desk Coordinator will assist customers with computer and application issues to determine the roo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CPQ Resale Support Specialist

    CPQ Resale Support Specialist

    Unisys CorporationBlue Bell, PA, United States
    serp_jobs.job_card.full_time
    What success looks like in this role : .Support the end-to-end CPQ process for Unisys hardware and software resale opportunities. Partner with Sales teams to gather requirements and generate accurate,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Support, Specialist

    IT Support, Specialist

    National Philanthropic TrustJenkintown, PA, United States
    serp_jobs.job_card.full_time
    ABOUT NATIONAL PHILANTHROPIC TRUST.National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions, enabling them ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Help Desk Technician

    Help Desk Technician

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Help Desk Technician to provide first-line technical support for Business Intelligence tools.Key Responsibilities Serve as the first point of contact for BI tool-relate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Supervisor, Helpdesk-Service Desk

    Supervisor, Helpdesk-Service Desk

    TTECTrenton, NJ, US
    serp_jobs.job_card.full_time
    Description - External Your potential has a place here with TTEC’s award-winning employment experience.As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bring...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Service Desk Manager

    IT Service Desk Manager

    Allan MyersWorcester, PA, United States
    serp_jobs.job_card.full_time
    The IT Service Desk Manager is responsible for overseeing the day-to-day operations of the IT Service Desk, ensuring the delivery of high-quality technical support and customer service to end users...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    EUX Engineer Level 2

    EUX Engineer Level 2

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for an EUX Engineer L2 to provide technical support and guidance for Managed Services contract clients. Key Responsibilities Resolve customer issues reported via phone or web ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Remote Implementation Lead

    Remote Implementation Lead

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for an Implementation Lead to manage workstreams within large-scale public-sector IT implementation projects. Key Responsibilities Lead assigned functional or technical workst...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Help Desk Operator

    Help Desk Operator

    Montgomery County PennsylvaniaNorristown, PA, United States
    serp_jobs.job_card.full_time
    Reporting to the Client Services Manager incumbent provides helpdesk support solutions that include but are not limited to software and hardware diagnostics, troubleshoot and repair.This position w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Help Desk Level 1

    Help Desk Level 1

    Two95 International Inc.Cherry Hill, NJ, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Participate in project planning and scheduling.Ensure assigned project tasks are completed completely and on time.Ensure proper documentation, notification, and escalation of all inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Shop and Deliver - No Experience Required

    Shop and Deliver - No Experience Required

    Instacart ShoppersBatsto, NJ, United States
    serp_jobs.job_card.part_time
    Start earning quickly with a flexible schedule.Shopping with Instacart is more than grocery delivery.Shoppers help make our world go round. They make money, make moves, and make shopping lists come ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Support Specialist

    Support Specialist

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    serp_jobs.job_card.full_time
    A company is looking for a Verification Development Representative.Key Responsibilities Monitor and manage the company's support inbox and related ticketing systems Triage incoming requests, esc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30