French-Speaking Customer Service Representative

Customer Service Representative

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and / or other contact types.

Job Requirements :

• Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service. Will be trained to take multiple contact types.
• Attend necessary trainings, as determined by management.
• Respond promptly with correct grammar and punctuation in verbal and written communications.
• Use resources to answer questions and resolve concerns promptly and courteously.
• Follow-up on customer service issues.
• Capture customer feedback.
• Identify and track / code contact types.
• Upsell and inform customers about promotions and products.
• Help with special projects as needed.
• Adhere to schedule and meet other department performance standards.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job :

Job Qualifications :

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.