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Member Support & Engagement Specialist

Member Support & Engagement Specialist

MaxRewardsAtlanta, GA, US
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Member Support & Engagement Specialist

MaxRewards is an early-stage technology startup building the financial optimization layer for consumers and small businesses. Our rapidly growing platform helps 700K+ members effortlessly manage their credit cards and spend, unlock hidden offers, and automatically maximize their rewards and credit card perksall in one seamless experience.

The Role

We're seeking a Member Support & Engagement Specialist to join our growing support team. No previous support experience requiredwe're hiring for aptitude, critical thinking skills, and passion. You'll be the voice of MaxRewards across multiple channels, ensuring our members receive exceptional support while building meaningful engagement with our community. This is a full-time, salaried, in-person role at our midtown Atlanta office. Out-of-state or remote candidates will not be considered.

Key Responsibilities

  • Respond to member support inquiries across Intercom and other channels with accuracy and empathy
  • Directly resolve member issues that can be addressed without engineering involvement
  • For complex technical issues : identify root causes, create clear engineering tickets, and communicate updates to members
  • Participate in product and engineering discussions to represent the member voice
  • Monitor and respond to customer reviews and feedback on app stores, social media, and review platforms
  • Create and share engaging announcements, tips, and educational resources across social media and owned channels
  • Track support trends and contribute to knowledge base improvements

What We're Looking For

Required :

  • Exceptional written communication skills with ability to adapt tone for different audiences
  • Strong critical thinking and problem-solving abilities
  • Natural curiosity and ability to learn quickly
  • Excellent attention to detail
  • Empathy and patience when helping frustrated members
  • Ability to work full-time from our midtown Atlanta office

    • Nice to Have :

  • Familiarity with Intercom or similar support platforms
  • Interest in personal finance, credit cards, or travel hacking
  • Experience with social media management

    • Key Attributes for Success

  • Clear communicator : You can explain complex concepts in simple, friendly terms
  • Problem solver : You dig deep to understand issues and find creative solutions
  • Pattern spotter : You identify recurring issues and suggest improvements
  • Team player : You collaborate effectively with cross-functional teams
  • Member advocate : You genuinely care about helping people

    • Your Growth Path

    Start as a member advocate, then grow into specialized areas like social media management, technical support, product management, or team leadership based on your interests and strengths.

    What We Offer

  • Competitive salary and equity
  • Excellent benefits, including up to 100% employer-paid medical, dental, and vision insurance
  • 6% 401K match after 1 year of service
  • Direct impact on member experience and product development
  • Professional development opportunities in a high-growth startup

    • How We'll Assess You

  • Assessment (online test) : After applying, you'll receive an invitation to complete our member support assessment. You must complete this assessment within 48 hours of applying. If you do not receive an email, please check your spam or junk mail.
  • First Round Interview (video call) : We will evaluate how you handle various member support inquiries and situations.
  • Final Round Interview (in-person) : We will evaluate how you handle more member support inquiries and situations. We'll also evaluate other skills required for the job.

    • If you're passionate about helping people and excited about joining a fast-growing fintech startup, we want to hear from you!

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    Engagement Specialist • Atlanta, GA, US

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