Senior Manager, Contact Center Operations

A company is looking for a Senior Manager, Contact Center Operations.

Key Responsibilities

Build and sustain a high-performance culture through goal setting and accountability

Enhance agent performance via structured coaching and feedback

Oversee day-to-day execution of sales and service teams while optimizing workflows

Required Qualifications

3+ years of experience managing a team in a high-volume contact center environment

Proven ability to manage through team leads and hold them accountable

Experience using data to diagnose and improve operational outcomes

Track record of driving performance by managing inputs effectively

Comfort working with both onshore and offshore teams in a tech-forward setting