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Patient Service Representative- Ancillary Services
Patient Service Representative- Ancillary ServicesCentral Ohio Primary Care • Columbus, OH, US
Patient Service Representative- Ancillary Services

Patient Service Representative- Ancillary Services

Central Ohio Primary Care • Columbus, OH, US
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Patient Service Representative- Ancillary Services

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

Full Time / Benefits Eligible

Primarily works at Westerville with potential to cover at Columbus and Reynoldsburg locations.

Monday-Thursday 8 : 45am- 6pm, Friday 9 : 15am-3pm

Possible evenings / weekends as needed

Essential Duties and Responsibilities :

  • Ensure patients have a positive experience during their visit, whether in-person, telehealth and / or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
  • Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
  • Collect copays, deductibles and / or outstanding balances.
  • Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
  • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
  • Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
  • Working patient portal with potential to rotate to the front office working check-in and check-out.
  • Referrals
  • EPIC Duties

Qualifications :

Experience, Education, Licensures & Certifications :

  • Preferred : 1 year of administrative experience in a healthcare related setting
  • Required : High School diploma or GED; or at least six (6) months customer service or healthcare experience

    • Knowledge, Skills & Abilities :

  • Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
  • Strong organizational and written communication skills;
  • Ability to multi-task, prioritize, manage time effectively and respond timely to patients and / or visitors;
  • Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
  • Ability to work independently and in a team environment; and able to lead by example;
  • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR systems)
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    Patient Service Representative • Columbus, OH, US