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Transaction Processor Associate / Customer Service Representative(CNDTJP00006403)

Transaction Processor Associate / Customer Service Representative(CNDTJP00006403)

Amicis GlobalEast Hartford, CT, United States
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Job Title : Call Center Customer Service Representative

Job Location : East Hartford, CT (Free Parking)

Job Duration : 3 Months+ Contract to Hire possibility

Hours : 8.30 to 4.30 (First shift) Onsite - Mon to Friday

Note : Need to add typing speed on resume.

Job Summary :

  • The Call Center Customer Service Representative (CSR) will provide professional, courteous, and accurate information to the public and program participants contacting the State of Connecticut's service center.
  • This position requires strong communication skills, attention to detail, and the ability to follow established procedures while maintaining a high level of customer satisfaction.

Key Responsibilities :

  • Answer inbound calls and respond to inquiries from residents, applicants, and other stakeholders regarding state programs, benefits, or services.
  • Provide accurate information and guidance by referencing system data, policies, and procedures.
  • Process requests, update records, and document interactions in the system.
  • Escalate complex or unresolved issues to the appropriate department or supervisor as needed.
  • Maintain confidentiality and professionalism in handling sensitive information.
  • Meet performance goals for quality, accuracy, and call handling time.
  • Participate in team meetings, training sessions, and updates on new procedures or systems.
  • Support the department with additional administrative or clerical tasks as assigned.

    • Qualifications :

  • High school diploma or GED required; additional coursework or training in customer service or communications preferred.
  • 1 3 years of call center or customer service experience (public sector experience is a plus).
  • Strong verbal and written communication skills.
  • Proficiency with Microsoft Office Suite and customer service / call tracking systems.
  • Ability to handle high call volumes, multitask, and remain calm under pressure.
  • Reliable, detail-oriented, and committed to delivering excellent service.

    • Ideal Candidate :

  • The ideal candidate is empathetic, patient, and professional, with a genuine desire to help others.
  • They are quick learners, adaptable to policy changes, and capable of working both independently and as part of a team to support Connecticut residents efficiently and respectfully.
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    Customer Service Associate • East Hartford, CT, United States

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