Customer Service Associate

We are looking for a knowledgeable full / part-time customer service associate to join our team here in Burbank.

The ideal candidate will have a deep understanding of music technology and a passion for imparting that knowledge to customers in an approachable and helpful way.

WHAT YOU’LL BE DOING Assist customers over the phone or email Develop and maintain customer relationships Keep up to date with new product releases and industry news Provide technical support and troubleshooting for customer inquiries or product issues.

Process product exchanges, returns, and warranty claims.

WHAT TO BRING 1+ Years of experience with modular synthesis 2+ Years of sales or customer service experience Experience using hardware synthesizers & samplers Experience using Pro Audio / Recording Gear Proficient with DAW software & Plugins Familiarity with both Mac and PC Powered by JazzHR