Join Our Team At Crunch Fitness
Are you looking to combine work, fitness, and fun? Are you looking for an opportunity to lead and inspire people? Are you energetic, and enthusiastic about helping people meet their fitness goals? Are you looking for growth opportunities and advancement? Then you should come join our team! As a member of the Crunch Fitness family you will receive :
A competitive salary with benefits
Complimentary club membership
Employee discounts
Flexible schedules
At Crunch Fitness we are committed to helping our team members and members to become the best version of themselves. We're changing the landscape of the fitness industry and believe that fitness can be accessible, affordable, and a way of life for everyone. There are no judgments here = not too much or not enough, no stares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower, and entertain. There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone; all kinds of people with all kinds of goals who've chosen to reach them with us. We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.
District Operations Manager (DOM)
The District Operations Manager (DOM) ensures that our clubs deliver the best guest and member experience. The DOM is responsible for :
- Communicating and upholding company standards and leading by example for delivering the Crunch Fitness "NO JUDGMENTS" philosophy and delivering what our members want most; clean clubs, friendly helpful team members, and a highly maintained club
- Ensuring that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
- Supporting member retention by advocating for the best member experiences and operational processes in the club
- Working closely with club managers to hire, train, and develop a strong team of Member Service Representatives and Kids' Club professionals that deliver on company goals and reflects our "NO JUDGMENTS" philosophy.
- Responsible for the successful attainment of department targets (e.g., member service, cleanliness, revenue, and retention)
- Working closely with club managers to ensure that the facility is well equipped, and provides a clean and safe environment for both members and employees
Essential Duties & Responsibilities
The DOM is responsible for :
Service ManagementEnsuring that all club members receive exceptional member service experienceProactively engaging club member base, regularly greeting and interacting with members, and conducting member satisfaction surveys under company guidelinesResolving member concerns and complaints in a professional manner within Crunch Fitness corporate and club parametersMonitoring club facilities for appearance and equipment and resolving or escalating issues that detract from the member experienceInstilling a sense of common responsibility and teamwork across club functions to improve the member and team member experienceClub AdministrationDriving club efforts in achieving revenue goals in Retail, Drink, Juice Bar, and ancillary revenueWorking with club managers in planning and implementation of promotions and merchandisingEnsuring that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedureEnsuring Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's childrenEnsuring that the proper adult to child ratio is enforced in Kids' Club at all timesEnsuring that only team members who have completed the appropriate training work in Kids' ClubImplementing new operational procedures in the club and following-up with compliance checks by monitoring club systems and employee performanceMediating club team member relations matters for all club operations team membersEnsuring that all systems and standard operating procedures are accurately followedResponsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reportsStaffing and DevelopmentMaintaining a fully engaged and high performing member service team that aligns with company values and goalsAssisting club managers in training & developing Front Desk, Kid's Club staffConducting meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals. Offer career growth and advancement opportunitiesCoaching staff under the guidance of the Vice President of Operations, District Manager, and consult with the Human Resources Manager for additional direction when necessaryThis position directly manages 6-7 locations in the Treasure Valley area.Qualifications
The DOM requires :
1-2 years as customer service / operationsPreferred : Prior multi-unit management experience in fitness, retail, or hospitality industry leading 3-10 employeesFace-to-face customer service experienceStrong interpersonal and communication skills, including proper telephone etiquettePossesses strong organizational skills to execute and prioritize multiple tasksUnderstands basic record keeping practices and proceduresExperience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and ExcelCertifications / Educational Requirements
The DOM requires :
High School diploma or General Educational Development (G.E.D.)Bachelor's Degree preferred but not requiredCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification requiredPhysical Requirements
Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the publicAbility to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email systemWork Environment
While performing the duties of this job, regularly exposed to moving mechanical partsThe noise level in the environment is occasionally loudExtended workdays are a frequent occurrence, as are weekends and holidays as needed to support the businessMust be able to travel by car and airplane up to 10% of the timeThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
