Authorization Specialist

Insurance Authorization Specialist

Help Patients Access the Care They Deserve

At

Serenity Healthcare , we believe that mental health care should be compassionate, effective, and accessible. As an

Insurance Authorization Specialist , you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.

This is a

high-visibility

role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.

⚠️

Please note : This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.

What You'll Do

Gather and review patient documentation to verify eligibility for

Transcranial Magnetic Stimulation (TMS)

treatments

Coordinate with outside providers to obtain relevant

medical records and patient history

Prepare, submit, and follow up on

insurance authorization requests

Manage and organize

incoming faxes and patient documentation

Represent and advocate for patients during

clinical review calls with insurance providers

Ensure all documentation is accurately entered into the

Electronic Health Record (EHR)

system

Collaborate with clinical and administrative teams to support efficient patient care

Perform other administrative and operational duties as needed

About Serenity Healthcare

Serenity Healthcare

is a leading provider of cutting-edge mental health treatments, including

FDA-cleared Transcranial Magnetic Stimulation (TMS) . We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.

We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.

Apply Today and Be a Voice for Patients in Need

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.

Requirements

What We're Looking For

Required Qualifications :

Strong desire to

advocate for patients

and ensure access to medically necessary treatment

Excellent

problem-solving

and critical thinking skills

Ability to manage

deadlines , multitask, and stay organized

Strong communication skills — comfortable working with

clinical staff and external providers

High

attention to detail

in documenting patient and insurance information

Confidence using

online systems, EHR platforms, and computer tools

Preferred (Not Required) :

Experience in

medical authorization, insurance coordination , or a healthcare administrative role

Familiarity with TMS, behavioral health, or prior authorization processes

Benefits

Why You’ll Love Working at Serenity

Mission-driven work

– Help patients access care that changes lives

Career growth

– Join a rapidly growing mental healthcare company

Supportive culture

– Be part of a team that values both people and performance

Benefits : Competitive pay

90% employer-paid

medical, dental, and vision insurance

Life insurance

and flexible spending account

401(k)

retirement plan

10 paid holidays

• paid time off

A culture that values your

well-being and work-life balance