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OTR Maintenance Coordinator I

OTR Maintenance Coordinator I

Oakley Transport IncLake Wales, FL, United States
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Transporting Career Opportunities

Join Our Team!

POSITION SUMMARY

The OTR Maintenance Coordinator I will initiate and assist in all over the road service request. As the first point of contact for Oakley Transport’s OTR Maintenance Department, they are responsible for setting a level of excellence through customer service, prioritizing of a Macro 52, and confirming the service request with detailed information for the OTR Maintenance Coordinator II.

The OTR Maintenance Coordinator is responsible for any unit stranded roadside, or where a driver is with the unit not at an approved repair facility, in need emergency service. Must follow policies, Stranded Driver Breakdown Procedure, to ensure repairs are addressed.

ESSENTIAL FUNCTIONS

  • Policy for Tire Calls over the Road - Follow this procedure to ensure repairs are addressed.
  • Reefer Breakdown Procedure - Follow this procedure to ensure repairs are addressed.
  • Product Pump Breakdown Procedures - Checklist, follow to help with pump off.
  • AS400 will be used to document all status updates, including date / time and initials of documenter.
  • Macro 52 will remain in "RED" until stranded unit has been repaired or towed to an approved repair facility.
  • Ability to answer phones and multitask numerous projects at once. Gather pertinent info, and properly document for reference to repair.
  • Breakdown Repair Process, follow this guideline to ensure repair process is completed as written.

ADDITIONAL RESPONSIBILITIES

  • Ensure other work needed is checked and added to Macro 52 before assigning to Maintenance Coordinator II.
  • Monitor and correct VIR requests and DOT Violations within the allotted time to ensure repair of unit, and DOT compliance. Refer any necessary paperwork to Safety for proper processing.
  • Maintain a working knowledge of warranties, and extended warranties to our units maximize warranty coverages.
  • Communicate all PM / DOT service with the proper Asset Management Coordinator, to ensure Oakley’s preventive maintenance and federal inspections are properly coordinated.
  • Other duties / tasks as assigned by Supervisor

    • SPECIAL KNOWLEDGE, SKILLS AND ABILITIES

  • Organizational Skills
  • Ability to Multitask
  • Ability to Prioritize
  • Sense of Urgency in Tasks issued.
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    Maintenance Coordinator • Lake Wales, FL, United States

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