IT Operations and Platform Support

Overview

Based in Northern, VA, Axiologic Solutions LLC has opportunities for you to become part of our high-quality team that delivers innovative solutions to key federal clients. We are currently seeking an IT Operations and Platform Analyst to support the Cyber & Enterprise Operation Division and Enterprise Management Branch's Service Management Office (SMO) to advise and guide SMO team on maintaining and improving IT Platform as well as providing oversight to the operational posture of the Agency's Service Now system.

Responsibilities

• Oversight activities for IT Operations to include break-fix trend analyst, change management, and requirements management.
• Provide oversight and guidance to open incident management queue ensuring the incidents are addressed in a timely manner.
• Provide detailed guidance to the development and operations team for maintaining a positive operational status.
• Participate in the sprint-demonstration process to identify potential impacts to operational status of the Agency's Service Now system.
• Review and comment on technical documentation and Standard Operating Procedures to ensure compliance with standards and regulations.
• Coordinate closely with internal and external stakeholders to support, monitor, test and troubleshoot software and hardware problems related to platform.
• Coordinate with the Service Now Senior Account Manager on all open Issues, Cases and Problems and provide oversight to SMO's integrator.
• Monitor the health of the platform using Splunk and Amazon Web Services; coordinate with internal and external stakeholders to maintain operational service levels.
• Other tasks as required.

Qualifications

Preferred Qualifications

Travel Requirements

Travel may be required within Washington National Capital Region (NCR) on an as-needed basis for customer or corporate requirements.

Level of Responsibility

Work includes the exercise of discretion and independent judgment concerning matters of administrative / operational needs.

Work Environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Overview

Applicants with a physical or mental disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to hr@axiologicsolutions.com or call 571-295-4990. Determinations on request for reasonable accommodation will be made on a case-by-case basis.

Axiologic Solutions and its subsidiaries are an Equal Opportunity Employer, as such we do not discriminate against any employee or applicant for employment as protected by applicable laws.

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