Service Manager

Job Description

Job Description

North Central Utility (NCU) is looking for a self-motivated and results driven Service Manager, to represent NCU in the semi-trailer service industry.

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck / Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.

This position is a safety sensitive position, requiring pre-employment and post-accident drug testing.

What we bring to the table :

• Competitive salary + bonus potential
• Regular schedules - no nights or weekends
• Medical, dental & vision benefits
• 401k & profit sharing
• Training, support, and ongoing career development with opportunities for growth
• Great people to work with

What you bring to the tabl e :

Ability to work independently and with a team

High degree of integrity and a strong work ethic

Strong interpersonal skills

Excellent verbal, written, and presentation skills

Strong attention to detail

Excellent planning, organizational, and time management skills

Positive attitude

Flexibility and ability to adapt to change with a professional demeanor

High energy

Job Duties and Responsibilities :

Oversee service department operation

Manage service technicians

Manage all shop repair orders

Increase NCU profit margins

Ensure department sales goals are met

Oversee department expenses

Manage department / staff training using industry best practices

Manage team performance reviews and staff development

Accurate and timely completion of paperwork

Maintain department files

Act as a liaison between parts, sales & service

Effective marketing

Attend industry workshops as needed

Educate the customer on NCU services

Assist wherever needed in department

Develop and leverage relationships with key decision makers

Accurate and timely completion of sales reports

Assist managing building maintenance

Work with other department managers

Identify customer needs and opportunities

Estimating and quoting

Motivate & lead through team excellence and work ethic

Strong customer negotiation skills

Understand the market and competition

Recruit as needed

Promote and build relationships with customers

Promote a safety-first workplace

Warranty administration

Assist Operations Manager as needed

Qualifications :

High School Diploma or GED equivalent

Previous experience preferred

Strong computer skills & Microsoft Office (Word, Excel, Outlook) proficiency

Leadership skills

Customer service experience preferred

Proficient with technology

Ability to meet the physical demands of the position including, but not limited to the ability to sit, stand, walk, bend, twist, reach overhead, stoop, squat repetitively and for long periods of time

Driving Requirements :

Driving is a duty of this job

Driver's License (Required)

Benefits :

401(k)

401(k) matching & profit sharing

FSA

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Training and professional development opportunities

Job Type : Full-time

Schedule :

Day shift

Monday - Friday

No weekends

Education : High school Diploma or equivalent (Required)

Experience :

Previous experience in related field preferred

Experience managing people preferred

Supervisory Responsibilities : Yes

Pay : $100,000+ Based on experience