The Wilde Resort and Spa - Overnight Hotel Security Agent

JOB SUMMARY

Under general direction, the Hotel Security Agent is responsible for overnight security at the hotel, and assists with guest services as needed.

ESSENTIAL JOB FUNCTIONS

• Patrols the property (public areas and outside).
• Responds to guest requests or complaints in a friendly and professional manner; follows up to ensure guest satisfaction.
• Learns PMS system; checks guests in and / or out of the hotel and processes customer payments according to established policies and procedures.
• Understands night audit duties.
• Performs Night Audit duties as needed.
• Detects and resolves safety issues.
• Acts as property first responder to alarms, medical calls, etc.
• Completes nightly security log.
• Maintains accurate notes and log information as required.
• Ensures all areas of the property are secure.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training / compliance courses, as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

EXPERIENCE

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.

LICENSES & CERTIFICATIONS

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

TRAVEL REQUIREMENTS

PHYSICAL DEMANDS

WORK ENVIRONMENT

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status / characteristic in accordance with applicable federal, state, and local laws.

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