Field Service Engineer

Job Description

Job Description

Responsibilities :

• Provides service support to customers through maintaining equipment located at customer site by performing the maintenance, repair, and installation.
• Services mobile, general radiographic, R&F, DR, and cardiovascular equipment by providing diagnostic maintenance, repairs, and installation. Perform independently in both routine and complex tasks.
• Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to : service ticket completion and submission, time card completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance.
• Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability.
• Assists other field service engineers with workload and must also be available for call in and travel for training as required.
• Consistently work with end users and utilizes all available resources to troubleshoot a problem and be able to identify solutions in a timely manner.
• Assists the sales department in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities.
• Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives.
• Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion / follow up, seeks additional assignments, follows manufactures recommended procedures, demonstrates reliability / consistency of work performed, and plans the work schedule.
• Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers.
• Complies with all customer and company policies, procedures, and safety standards.
• Performs all duties in a professional and courteous manner, respects customer’s needs and patient privacy.

Education and Experience :

Skills and Abilities :

Physical Demands and Work Environment :

Compensation and Benefits :