Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to manage inbound calls and provide excellent customer service.

Key Responsibilities

Ensures quality customer service for internal and external customers

Handles incoming phone calls and assesses provider needs regarding third-party liability

Maintains timely, accurate documentation for all phone call interactions

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

1+ year of telephonic customer service experience

Basic Microsoft Office experience, including Excel, Word, and Outlook

Ability to work full-time Monday - Friday with flexibility for shift schedules