Lead Parking Operations Coordinator

Lead Parking Operations Coordinator

El Paso County is looking for a Lead Parking Operations Coordinator to oversee the daily flow of our parking facilities, ensuring safety, accessibility, and a welcoming experience for employees, visitors, and the community. In this role, you'll do more than monitor parking, you'll guide a team, support public safety, manage resources, and be the go-to expert for both smooth operations and positive customer interactions. If you're ready to combine leadership, service, and hands-on responsibility in a dynamic environment, we want you on our team!

Hiring Range : $48,000.00 - $54,000.00 annually

This is an in-person position. This position has an anticipated work schedule of Monday Friday weekends as needed, 9 : 00am 8 : 00pm, subject to change. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

This position serves as a lead in support of El Paso County's parking operations, providing oversight and ensuring the preservation of public safety by monitoring access to El Paso County parking structures. Ensures and provides excellent customer service to customers, citizens, and employees. Collects and records parking fees for County parking facilities; monitors and patrols parking facilities for traffic flow, space availability, parking violations, and suspicious activity. Provides administrative support for Parking Operations within the Facilities Strategic Infrastructure Management (FSIM) Department. Provides assistance and support to the Security Section of the Sheriff's Office as needed. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties / Responsibilities

• Leads, oversees, and performs the assigned day-to-day functions, including assigning and scheduling duties, training, providing guidance and mentoring, and resolving complex problems and issues. Prepares work schedules for daily operations and special events in collaboration with leadership. Provides input and support to the leadership regarding applicable performance evaluations.
• Collects and maintains records of all revenue from parking resources and ensures the revenue is documented, accurately represented, and deposited into the appropriate accounts.
• Maintains parking permit database. Works closely with the Finance Department to calculate parking fee withholdings and ensure employees are charged correctly.
• Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations.
• Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports.
• Collects parking fees and enters data into a Point of Sale (POS) system.
• Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records.
• Provides administrative support, including oversight of accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies.
• Verifies and performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two-way radios, phones / tablets, ATVs, carts, and other essential tools.
• Oversees, coordinates, and conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed.
• Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two-way radio to Security personnel as needed. Reports any malfunctions to the appropriate personnel.
• Monitors traffic at entrances and exits of parking structure. Monitors handicap spaces and parking structure space availability.
• Responds to telephone inquiries, takes messages, and forwards phone calls as appropriate.
• Provides visitor-requested information, such as the location of County departments and facilities, street directions, and other general information.
• Assists in snow removal and other weather-related duties as assigned.
• Performs other duties as required.

Supervision Exercised : This classification requires functioning as a lead worker performing essentially the same job duties as those directed and includes overseeing work quality, training, instruction, and scheduling work. May include providing input on hiring / disciplinary action and work objectives / effectiveness, performance evaluations, and realigning work as needed. Supervision Received : Receives general supervision. This classification typically performs job duties by following established standard operating procedures and / or policies. Periodic direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

Required Education & Experience

Licenses / Certificates

Pre-Employment Requirements

Work Conditions

Duties are primarily performed in a parking structure or booth environment. Work is performed in both standing / sitting positions for extended periods of time. Some travel may be required. May be exposed to inclement weather and hazardous environmental conditions, such as carbon monoxide and exhaust fumes. Must be able to safely lift and carry boxes and parking equipment up to 40 pounds as needed. Must be available to work on-call, overtime, weekends, holidays, and rotating shifts or locations on short notice. Subject to call out at any time. Responds to emergency situations as required. Serves as on-call representative for after-hour response.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses / certifications, and environmental conditions will vary depending on the needs of the department / office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

El Paso County will be a trusted regional leader known for excellence in county service delivery.

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.