Infrastructure Engineer Jr

Looking for an Infrastructure Engineer-Jr. with IT support.

• Looking for someone with an understanding of organization, communication, customer service.
• This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.
• Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with business units to assist advisors with questions and needs. All will be internal information.
• In house training on systems and business knowledge will be provided.
• Training turnaround is 4 months.
• Soft skills important here. Call Center or Customer Service experience is a plus.
• Ticket numbers will depend on the day, could be 15-30-some days will be busier than others.
• Day to Day :
• They could be assisting with the roll out of new equipment (imaging, software installation, handling the migrations) or they could be answering business partner's technical calls, emails, IM's, etc.
• Technologies or systems that will be utilized

Windows Operating System, Microsoft Office, proprietary software, Mobile Devices, Laptop / Desktop / iPad, Citrix Receiver / XenDesktop / XenApp, Cisco networking LAN / WAN / Wireless

• Must Haves
• Relevant internship or professional experience in an IT support or IT troubleshooting role or related experience. Also need to have experience with face-to-face end user support.
• Basic planning / organizational, time management, decision-making, and superb written / verbal communication skills
• Must be able to maintain accuracy and confidentiality
• Possess strong problem-solving and big-picture / conceptual skills
• Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
• Size and culture of the team

This is a team of about 50 people. Primarily providing hardware / software support through calls, walkup, email and IM. They support roughly 4,000 people throughout the US. They're a little different than other support teams, as they don't have a tiered helpdesk and they don't escalate issues between technicians on the team. Instead they have a strong focus on collaboration within the team. Communication is key as well.

• Skills

Infrastructure, Windows, customer service, PC Tech, troubleshooting, great communication, problem solving

• Additional Skills & Qualifications

Strong customer service skills. Team player mentality. Patience and problem solving skills.

• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $25.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Des Moines,IA.

• Application Deadline

This position is anticipated to close on Sep 26, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.