District Service Manager

District Service Manager

District Service Managers are the direct interface with Mazda dealers. They are responsible for helping the dealers in their assigned territory improve the Mazda customer experience, grow revenue and profit for their dealers and for Mazda, and ultimately increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies.

Consulting Activities - 60%

• Develop effective relationships with assigned Mazda dealers and with Mazda colleagues to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.
• Working with dealership management, develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability.
• Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience.
• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Revenue Generation - 30%

General Administration - 10%

Qualifications and Other Requirements :

Education (Minimum) : Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)

Experience : Minimum of 4 plus years' experience, with a proven track record of success :

Knowledge / Skills / Abilities :

Travel : Yes, Daily

Working Conditions : A satisfactory driving record as determined by the Company and a current, valid State driver's license are required.

Pay Range

$83,300.00 - $120,800.00

Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.