Scheduling Representative
The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.
Job Requirements
- Minimum Education : High school diploma or general equivalency diploma (GED)
- Minimum Work Experience : Minimum one year of experience in an appointment scheduling position
- Required Licenses / Certifications
- Required Skills, Knowledge, and Abilities :
Knowledge of medical practice protocols related to scheduling appointments
Knowledge of manual / computerized scheduling systemsKnowledge of customer service principles and techniquesSkill in communicating effectively with physicians / clinicians about scheduling preferencesSkill in maintaining master appointment schedule via manual or computerized meansSkill in producing reports about appointment patterns as neededAbility to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantlyAbility to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergencyAbility to analyze situations and respond appropriately